Great question! While booking online seems easy, we save you hours of research and comparing options. We have access to exclusive deals, industry connections, and insider knowledge that you won't find on booking sites. Plus, if something goes wrong during your trip, you've got us in your corner to help sort it out – try getting that from a website at 2am when your flight's cancelled!

It really depends on where you are heading! For popular international destinations during peak season (like Europe in summer or Bali during school holidays), we would recommend at least 6-12 months ahead. Domestic trips can often be booked 6-8 months out. That said the further out you book the more availability we will have access to.

Absolutely! We strongly recommend travel insurance for every trip, and we can arrange comprehensive cover that suits your needs. From medical emergencies to lost luggage and trip cancellations, we'll make sure you're protected. We'll explain what's covered in plain English – no confusing fine print.

We're upfront about our fees – some services may include a service fee depending on the complexity of your booking, but we'll always discuss this with you before proceeding. Often, the money we save you through our industry rates and exclusive deals more than covers any fees. We believe in transparency, so there are no nasty surprises.

Life happens, we get it. If you need to make changes, just get in touch with us and we'll work through your options. Cancellation policies vary depending on your airline, hotel, or tour operator, but we'll explain what applies to your booking and help minimise any fees where possible. This is where having a travel agent really pays off!

We do it all! Whether you want a complete package with flights, accommodation, and tours all sorted, or just need help booking a hotel or rental car, we're here for you. Mix and match as you like – we'll tailor everything to suit your travel style and budget.

That's what we love doing! Pop into our Kepler Street office or give us a call for a chat. We'll ask about your interests, budget, travel style, and any bucket list items, then suggest destinations you might not have even considered. We've got insider knowledge on everything from hidden gems in Italy to the best family resorts in Fiji.

Definitely! We handle group bookings all the time – whether it's a family reunion, milestone birthday, or friends' getaway. Coordinating multiple travelers can be tricky, but we'll manage all the details and make sure everyone's on the same page. Group bookings can sometimes unlock better rates too!

We accept Visa, Mastercard, and American Express. We'll work out a payment schedule that suits you – typically a deposit to secure your booking, with the balance due closer to departure. We'll keep you updated on when payments are due so there's no stress.

Yes, we have an emergency after hours number as well as our business hours number. For our emergency after hours number – Please call 03 5561 2233 and follow the prompts.

We specialise in a wide range of destinations across the globe — from Samoa to England, Iceland to Egypt, and everywhere in between. Our experienced team stays up to date with the latest travel advice, entry requirements, and supplier insights, allowing us to expertly plan and book every sector of your trip with confidence. Whether you’re dreaming of a tropical escape, a European adventure, or something completely unique, we’re here to make it seamless from start to finish.

Give us a call! Sometimes online prices don't include all the hidden fees, or they're for less flexible tickets. We'll take a look at what you've found and see if we can match or beat it. Often we can add value in other ways – like room upgrades, travel insurance, or better cancellation terms – that make our offering better overall.